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#1 EL AL airlines
Tiff works with EL AL since Sep 2018, helping EL AL to construct a hybrid customer care solution for continues great care in WhatsApp.
30%
Higher customer satisfaction rate than call center
220%
Increase in employee productivity
50%
Traffic on Whatsapp
Thanks to the successful implementation, EL AL’s WhatsApp channel is now leading the customer care revolution in Israel (in terms of NPS).
“Tiff was instrumental in delivering EL AL’s messaging solution. Tiff’s expertise in chat, aside its technical competencies allowed us to implement an integrated WhatsApp solution, from beginning to end, in just 12 weeks”
Anat Cohen, Director of Service and Sales Technology.
“Putting our customers first has always been our primary objective. Tiff has helped us implement and deliver wonderful customer experiences “
#2 Globe Telecom
Tiff works with Globe Telecom since 2017 , helping Globe to optimize Gie - A hybrid AI solution from Servicefriend (now Facebook). Gie provides meaningful and complete customer care for thousands of customers every single day!
22%
Higher customer satisfaction rate than call center
3.5%
Increase in employee productivity
50%
Reduction in calls to the hotline for customers interacting with Gie
#3 Maccabi Health Care
Tiff supports Maccabi Health since 2018 , and was helping Maccabi to replace an existing chat platform with a new, scalable solution from BumpYard. The new platform went live in just 6 weeks!
“Tiff not only helped us to implement a new solution on time, on budget, but also provided us with a model to better manage chat communications with our patients”
Tali Ram Shapira, CX manager