Services & Products
The world's leading technological solutions for the
digital customer journey of the new era.
If you've arrived here, you're well aware of the potential of using digital business communication with your customers. Our mission is to help you find the right solution for your business and ensure that your digital transformation strategy is well-implemented. We specialize in implementing leading technology solutions for managing digital communication and advanced customer experience applications worldwide. Connect with your customers through any channel they choose using a powerful platform that combines artificial intelligence for a human-like conversation experience.
System Implementation and Digital Transformation Services
Consultation Services and Tailoring Technological Solutions
PLAN
EXECUTE
TRACK
CORRECT
SUCCESS
Meet BotManager
Our digital conversation takes place at a daily hour. Every day, every minute, new things emerge from our dynamic communication with our customers. Conducting this intent-driven dialogue in a methodologic way and creating a specific role in the organization is key – we call it the Bot Manager. A position that is dedicated to the optimal management of bot activity regularly while performing three main tasks:
01
Optimize and generate organizational insights
while controlling and using data and transferring these insights directly from the field to service system managers frequently
02
Continuous improvement in the customer experience
upgrading the capabilities of artificial intelligence to enable a better customer experience and more accurate information collection
03
Responsiveness and operational flexibility
depending on changing business events and unplanned events
The Bot Manager is responsible for managing the entire digital service system to ensure consistency and high efficiency according to the organization's changing needs
Bot Manager starters kit
We are here to get you started and to partner with you to engage in the best Bot Manager solution for you:
Outsource solution - Bot Manager professional experts at your service
Professional training for enterprises Bot Managers
In5tantflow
Fast and Efficient Automation for Smart Customer Journeys
The technology is already here. Upgrade the customer experience, with minimum cost and time!
A focused, fast, and cost-effective process, tailored to each system and organization for immediate and long-term improvement in the customer experience.
We understand your challenge
You're a large organization with the most advanced technological systems.
But can you make the changes you want, when you want, in the systems you want?
Can you create efficient automation processes in your workflows?
The current state of the customer service system:
80% of the annual plan is made up of cross-cutting processes, not focused on the customer journey
To influence a specific customer journey, you need to touch at least 4 different systems
Challenges arise from dependencies on complex engineering efforts
Our Solution:
Introducing Instantflow
Enhance workflow processes and technological efficiencies in a focused, fast, and beyond automated intelligent process, across all your systems
How does it work?
Moving beyond siloed solutions in different systems
Focusing on the customer journey rather than the infrastructure process
A process-oriented approach rather than an infrastructure-focused approach - addressing every process across all technologies
'Low-Hanging Fruit Approach' - breaking the dependency on complex engineering efforts - projects that a team or employee can easily and quickly complete without relying on complex engineering efforts
Smart, results-focused automated applications
Things you can implement as early as tomorrow morning:
Daily data analysis and insights
Proactive tools for customer updates
Database updates
Easy and simple system updates and upgrades
Efficient IVR system updates
Daily data analysis and insights