Colleagues' conference: Omnichannel - opportunities, and challenges

The colleagues' conference held this February by 7i's was fascinating and attended by leading customer service executives in the Israeli market, from a variety of sectors. Part of the meeting also included an open discussion on OMNICHANNEL. Experience and challenges were shared and created a meaningful discussion. With the current chat GPT trend, where is it taking us in terms of customer experience and expectations?

I was happy to present a case study on the topic of "artificial intelligence in the service"

Thank you, LivePerson and 7i's for the partnership.