Everyone is talking about the future, now with the ChatGPT entering into our daily lives. It seems quite clear that the future of self-service is based on a conversational interface like ChatGPT. We strongly believe that customers will stop accessing screens as in personal areas and applications to make a self-service action or receive information about things related to their account.
By now, you must have seen examples of bots responds generic requests or questions – it directs you to the information found on your website or in a pdf file. It was important for us to implement a solution based on the customer's individual data taken from the corporate systems (ERP, CRM, etc)
In the short video before you, you will see how in a daily WhatsApp conversation with the digital service, the bot recognizes my personal data as a customer, retrieves it automatically and securely, and gives a full response to my request. Close the referral in only one interaction, without the need for a human and very important representative - in Hebrew! And not only in English…
Would you like to use such a quick and simple solution to your customer inquiries? As a customer, sure. As a service provider organization, the answer is surely yes.
What did we see here?
A Simple integration into organizational systems, building a flow based on personal information. We are proud to be at the cutting edge of this technological application in Israel, and in Hebrew.
It is not limited only to interface communication with your customer service and applies to any digital interface. This ability shows that there is no reason to enter the bank's application in order to know my balance or make a bank transfer, I will simply ask the WhatsApp interface to act and it will be done just similar to the way I ask my friend to help me with something on WhatsApp.
How Does It Work?
A ChatGPT-based tool that communicate and integrated with your organization systems such as CRM, Salesforce, financial, etc. The application extracts the relevant information during the chat with the customer, enabling immediate response and real-time solutions - all in a fully automatic process.
We already have the information, let's use it in real-time.
2023 clients expect a short and effective service. That’s how you create a customer experience adapted to the new era, save time, and working hours and create simple and fast solutions with technology that is already available. We took an example from the customer service channel in a WhatsApp chat. It can also work in a variety of services in your organization.
Want to hear how it can work for you? contact us :)
We would love to tell you more.
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