For a special project in a leading international company, we are looking for First level support (TRIAGE SPECIALIST)  

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Our ideal candidate should have:

First level support experience,  High technical orientation, First degree from a familiar institute, fluent English both verbal and writing

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Job description: 

As a Triage Specialist, you will attempt to reproduce bugs on beta applications, identify their priority, and direct them to the engineering point of contact. Position scope: Full-time location: remote with the ability to arrive at TLV once/twice a week

 

Responsibilities include:

Investigate product quality of beta applications and communicate product launch risk and severity of issues to partners

Develop test cases and scenarios in order to pinpoint the root cause of product bugs

Follow detailed processes and workflows in order to provide world-class support to engineering teams

Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to bug reporter and/or engineering teams (bug reporter can range from a peer to a VP)

Partner with product support group specialists to identify solutions to advertising bugs and product confusion

Work queues of bug reports generated on internal apps to ensure a strong final product for public release

Reproduce reported bugs to ensure engineers have a comprehensive, detailed report in order to fix bugs most effectively

 

Qualifications:

• Associate's Degree from an accredited college or university

• General knowledge of user experience

• Experience with test cases 

• Familiar with iOS and Android platforms

 

Desired skills:

• Ability to rapidly assess, analyze, and resolve or troubleshoot issues and distill them into clear and concise communications

• Excellent written and verbal English communication skills

• Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard

• Ability to work collaboratively and independently while managing multiple projects, assignments, and/or responsibilities

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