Everyone is talking about the future, now with the ChatGPT entering into our daily lives. It seems quite clear that the future of...

The colleagues' conference held this February by 7i's was fascinating and attended by leading customer service executives in the Israeli...

What's Hot and What's Not in CX 2022 - 2023 Last Tuesday we had the honor to gather a group of leading professionals from the CX's world...

The year 2021 will be remembered, among other things, as the year of WhatsApp's breakthrough into the world of customer service in...